- The outage started at 07:30 BST and is affecting customers across the UK
It’s one of the most popular banking apps in the UK.
But TSB’s app is experiencing issues this morning, which have left thousands of Britons unable to access their accounts.
According to Down Detector, the outage started at around 07:30 BST and is affecting customers across the UK.
TSB has now acknowledged the issue, tweeting: ‘We’re sorry that some of our customers are facing problems accessing our services this morning.
‘Our teams are working to resolve this.’
It’s one of the most popular banking apps in the UK. But TSB’s app is experiencing issues this morning, which have left thousands of Britons unable to access their accounts
According to Down Detector, the outage started at around 07:30 BST and is affecting customers across the UK
So far, more than 2,100 issue have been logged on Down Detector.
Of those who reported problems, 58 per cent said they were struggling with mobile banking, while 28 per cent said the issue was with online banking.
The remaining 14 per cent said they were experiencing problems with mobile login.
While TSB says it is working to resolve the issue, several users have taken to X (formerly Twitter) to vent their frustrations.
‘Seriously @TSB how am I meant to transfer money? You are the worst for banking online and via the app,’ one user wrote.
Another added: ‘I see the @TSB mobile app is doing what the @TSB app does, not working…again!
While TSB says it is working to resolve the issue, several users have taken to X (formerly Twitter) to vent their frustrations
‘This has to be the worst online banking experience in history. Constant issues and problems,’ one user vented on X
‘@TSB what is going on??? I’ve got bills needing paid and apparently not only is the app out of action again I’m being told I have no accounts!!!’ one user wrote
‘This has to be the worst online banking experience in history. Constant issues and problems.
‘Time to move banks I guess, I can’t be doing with this mess any longer.’
And one vented: ‘@TSB what is going on??? I’ve got bills needing paid and apparently not only is the app out of action again I’m being told I have no accounts!!!’
TSB has not elaborated on the reason behind the outage.
However, issues with banking apps and websites can often be caused by software updates, or upgrades or faults with hardware components.
Andrew Hagger, founder of MoneyComms says: ‘All software updates should go through a strictly controlled change management system and only be put live once they have been tested on non-live or development versions of the website.
‘It could even be an issue with space availability on databases, however this sort of thing should be closely monitored as part of everyday IT service management maintenance controls.
‘Sometimes issues are caused by inefficient legacy IT systems, particularly where banks have merged and had different hardware and operating systems that are not as seamless as they could be.
‘Cyber attacks have the potential to take down services, however security of bank IT systems is of the utmost importance and taken extremely seriously by individual banks and regulators.’
