- Nationwide users say they can’t access mobile banking or do funds transfers
- It follows a five-hour Sky outage that left hundreds unable to use the internet
It’s one of Britain’s most popular banking services, but it appears that the Nationwide app has gone down today.
According to Down Detector, more than 2,000 customers across the country were affected by an outage at around 12pm BST today.
Of those who reported problems, 69 per cent said they were having issues with mobile banking.
Meanwhile, 22 per cent said they couldn’t access account balances and 9 per cent said they couldn’t make funds transfers.
It comes not long after a five-hour Sky outage that left hundreds unable to use the internet.
It’s one of Britain’s most popular banks, but it appears that the Nationwide app has gone down on Friday
According to Down Detector, more than 2,000 customers across the country were affected by an outage at around 12pm BST today
Down Detector gets network status updates from various sources including social media and reports submitted to its website.
According to the site, there was a peak of 2,159 reports just before midday and another peak of 1,146 reports at around 10:30am.
Several frustrated Nationwide users have taken to X to discuss the outage, which appears to be affecting customers all over the UK.
One posted: ‘Any one else having problems with accessing Nationwide online banking?’
Someone replied: ‘Yup! Can’t access any accounts!’, while another said ‘Thought it was just me’.
Yet another posted: ‘What is going on @AskNationwide would love to be able to get to my money but you can’t even load my accounts.’
One customer said all her accounts on the Nationwide banking app are unable to load.
‘I need to be able to access to be able to pay bills manually – what’s happening??’
Several frustrated users have taken to X to discuss the outage. One posted: ‘Any one else having problems with accessing Nationwide online banking? #nationwide’
‘Customer service fail’: One user posted ‘What is going on @AskNationwide would love to be able to get to my money but you can’t even load my accounts’
In response to user queries, the official Nationwide account replied: ‘Sorry, some account information may not be displaying online at the moment
Someone replied: ‘having the same problem, it came back up for a minute and then went back to unable to load @AskNationwide sort it please.’
In response to user queries, the official Nationwide account replied: ‘Sorry, some account information may not be displaying online at the moment.
‘We’re working to get things back to normal as quickly as we can.’
The Nationwide account also told another customer that ‘payments to and from your account are delayed at the moment’.
It added: ‘If you’ve sent money already, or are waiting for money to arrive, you don’t need to do anything, it’s in a queue and will arrive as soon as possible.’
MailOnline has contacted Nationwide for an official statement.
