Lloyds Banking Group experienced a four-hour outage on Friday morning, affecting the Lloyds, Halifax, Bank of Scotland, and TSB banking apps.
According to DownDetector, the issues started at around 8am and are causing problems for customers across the UK.
DownDetector says more than 4,400 Lloyds customers registered issues just after 8am Friday, plus more than 3,600 from Halifax customers.
At the same time, another 900 TSB customers logged issues, while another 600 Bank of Scotland customers had problems.
Users took to X to complain about the outage, with one saying: ‘Apps down can you give any time signals for outage please.’
Another posted: ‘For goodness sake Lloyds. Your customers know there’s a problem before you do!!’
The outage comes on the last day of the month, which is payday for many Brits – who now can’t access their funds.
One Lloyds customer said: ‘I’ve worked two long weeks to be paid today and now I can’t access my accounts on the app or desktop site.’
Lloyds Banking Group is experiencing an outage this morning, which is affecting the Lloyds, Halifax, Bank of Scotland, and TSB banking apps
DownDetector said more than 4,400 Lloyds customers registered issues just after 8am Friday
DownDetector got more than 3,600 reports of an outage affecting Halifax customers at the same time
Another X user said: ‘@LloydsBank well this is handy when I need to pay staff wages and call hold times are over 20 minutes.’
The user posted a screenshot of the Lloyds app saying: ‘App launched failed. Sorry, we’re having a few technical problems.’
Someone else complained: ‘@LloydsBank I need to pay my credit card today payments are due 1st of each month I can’t do it as can’t log into my online banking account!’
DownDetector gets network status updates from social media platforms, reports submitted to its website and other sources around the web.
Of affected Lloyds customers, 54 per cent are having problems with mobile banking, 28 per cent with online banking and 18 per cent with mobile login.
For TSB, it was 65 per cent reporting problems with mobile login, 31 per cent with online banking and 4 per cent funds transfer.
Meanwhile, Halifax customers were largely struggling with mobile banking (95 per cent), with funds transfer (3 per cent) and online banking (2 per cent) smaller issues.
And for Bank of Scotland customers, 51 reported problems with online banking, 33 per cent with mobile banking and 16 per cent with mobile login.
Another user said: ‘@LloydsBank well this is handy when I need to pay staff wages and call hold times are over 20 minutes.’ The user posted a screenshot of the Lloyds app saying: ‘Sorry, we’re having a few technical problems’
‘Taken me ages just to load my account’: Lloyds apologized for the disruption but didn’t reveal the cause
Another affected customer posted: ‘For goodness sake Lloyds. Your customers know there’s a problem before you do!!’
Users took to X to complain about the outage, with one saying: ‘Apps down can you give any time signals for outage please’
Just before midday, a spokesperson for Lloyds Banking Group – representing Lloyds, Halifax and Bank of Scotland – said the ‘app and online banking services are now working as normal’.
It’s unclear what the cause of Friday’s disruption is, although MailOnline has contacted Lloyds Banking Group for more information.
MailOnline has also contacted Sabadell Group, which acquired TSB a decade ago.
On X, the official Lloyds account (@LloydsBank) replied to customer complaints apologizing for the disruption.
It said: ‘We know some of our customers are having issues logging on to internet banking and our app.
‘We’re sorry for this, and we’re working to have everything back to normal.’
One person replied: ‘Might it be a good idea to mention this on your X account?’, while another asked if there was an ETA for the fix.
Another said: ‘Message you 24/7 to speak with a robot, is that ur answer?’
For TSB customers, 65 per cent reported problems with mobile login, 31 per cent with online banking and 4 per cent funds transfer
For Bank of Scotland customers, 51 reported problems with online banking, 33 per cent with mobile banking and 16 per cent with mobile login.
‘Nobody can access their accounts’ said one user. According to consumer rights advocate Which?, a banking app outage usually results from an IT glitch or a maintenance update
‘Need to make some payments’: Of affected Lloyds customers, 54 per cent are having problems with mobile banking
The outage comes on the last day of the month, which is payday for many Brits – who now can’t access their funds
According to consumer rights advocate Which?, a banking app outage usually results from an IT glitch or a maintenance update.
It advises any affected customers to contact their branch – either by phone or in person, especially if you urgently needed to access your money.
‘These latest IT issues could cause real headaches for thousands of customers – made worse because it’s payday for many of them,’ said Reena Sewraz, Which? retail editor.
‘Some people may miss important bill payments, find themselves unable to pay for essential services or risk going overdrawn, all of which could have serious consequences, including late payment or overdraft penalties or impacting their ability to get credit or borrow money.
‘It’s crucial that all affected banks keep customers updated and move quickly to compensate for any losses that may result from today’s outages.
‘Customers should keep evidence of impacted payments should they need to make a claim.
‘If customers have missed important payments, they should contact the relevant company to ensure they waive any fees incurred.’
