They’re some of the most popular banking apps in the UK.
But Lloyds, Halifax and Bank of Scotland’s banking apps have all experienced issues this afternoon.
According to Down Detector, the problems started at around 10:00 BST and affected users across the UK.
The banks confirmed that the outage had now been resolved, writing in a post on X: ‘Our Internet Banking and Mobile Banking is working as normal.’
However, angry customers have already taken to social media to vent their frustration over the disruption.
They’re some of the most popular banking apps in the UK. But Lloyds, Halifax and Bank of Scotland’s banking apps have all experienced issues this afternoon
At 11:11 am today, Lloyds, Halifax, and Bank of Scotland all confirmed that customers were experiencing issues accessing internet and mobile banking services
After two hours, the banks finally confirmed that their banking services were once again ‘working as normal’
According to Down Detector, Lloyds Bank customers first began experiencing issues shortly before 10:00 am this morning.
By 11:00 am reports of outages spiked to 2,317 with 63 per cent of reports claiming that online banking services were inaccessible.
Halifax began experiencing issues at the same time, with reports of outages quickly reaching 3,915 by 10:30 am.
While most reports note that online banking services are down, a third of Halifax customers also report that they are unable to access mobile banking.
Likewise, Bank of Scotland’s issues began shortly before 10:00 am and hit a peak of 1,339 reports less than two hours later.
Lloyds Bank customers first experienced issues shortly after 10:00 am, with reports of issues spiking shortly after
By 10:30 am, almost 4,000 Halifax customers had reported that they were unable to access online or mobile banking
According to Down Detector, Bank of Scotland customers started reporting issues shortly after 9:30 am with reports hitting their peak less than two hours later
Earlier this morning, Halifax, Lloyds and Bank of Scotland acknowledged the outage with identical posts on X.
The banks wrote: ‘We know some customers are having issues with Internet Banking and Mobile Banking.’
‘We’re sorry about this and we’re working to have everything back to normal.’
After two hours of disruption, the banks jointly confirmed that normal services had now been restored.
Down Detector suggests that the issue has been resolved as reports of service disruption fall off sharply after 12:00 pm.
However, some customers may be experiencing lingering issues as Down Detector shows that between 50 and 100 customers of the three banks are still reporting outages.
A Lloyd’s customer vented that they were unable to prove they had paid their rental deposit due to the outage
Halifax, Lloyds, and Bank of Scotland customers previously experienced disruption in September when payment services went down for almost two hours
For many customers, the outage resulted in a worrying error which caused people’s accounts to show no transactions in or out.
While the banks have now managed to restore services as normal, customers have reacted with fury to the disruption.
On X, one customer wrote: ‘@LloydsBank I am not having “issues” with my account. Your app is showing no history. This is really concerning. Why has this happened?’
Another added: ‘Is there someone wrong with online banking and the app? Not showing transactions and it’s shows less money than I should have?’
While one frustrated commenter wrote: ‘I have no patience. I am trying to sign a tenancy and pay rent/deposit for a new apartment and guess what!
‘Can’t provide any statements or prove I’ve just paid the deposit because it literally doesn’t say I’ve transferred it.’
On X, Lloyds customers complained about a ‘really concerning’ error which caused their banking apps to show no transaction history
One Lloyds customer wrote that their online banking and banking app showed no transactions and lower funds than they had expected
Customers of Halifax and Bank of Scotland also took to social media to complain that they were unable to see their payments online
A number of customers also took to social media to complain about a lack of communication on behalf of the banks.
Several customers wrote that the banks’ websites had no indication that services were being disrupted and that they had to look on X to learn why their transaction history was missing.
On X, one commenter wrote: ‘terrible service having to hunt all round the internet to find what’s going on; website should have clear message indicating problem!’
‘There wasn’t any acknowledgement of this on your website when I last looked – shouldn’t have to search your twitter replies to find this,’ added another.
While another asked: ‘Why did I have to look here to find this out?’
On X, customers complained that the affected banks had not provided any clear communication about the issues
Many customers said that they had only been able to find out about the issue by looking at the banks’s X accounts
On, X one customer wrote: ‘Why did I have to look here to find this out?’
The affected banks are yet to release a statement on the cause of the outage which affected customers across the UK today.
However, this is not the first time in the last month that the group’s online services have been affected.
Lloyds, Bank of Scotland and Halifax all reported that customers were having issues making payments on September 10 – an issue which lasted almost two hours.
Additionally, Lloyds customers found their services disrupted as online banking went down for almost an hour on September 2.
Lloyds Banking has been contacted for comment.
