A desperate widower has said he is in a race against time to acess his late wife’s wedding photos in time for her funeral as ‘Apple red tape’ means he can’t open her phone without erasing them.
Martyn Hall, 64, does not know the passcode to the phone of his wife Lynn, 70, who died of a tragic brain haemorrhage earlier this month and says he has been unable to get any answers from the company.
Currently the only way in which he would be able to open the phone would be to reset the code, however this would mean the contents of the phone would be wiped entirely.
Lynn and Martyn, who shared a life together in Anglesey, married in 2018 and Martyn had hoped to use a slideshow of their special day at her funeral this October.
Speaking to the BBC he said: ‘It’s the one issue that I can’t sort out and I just feel like I’m hitting my head against an absolute brick wall.
A desperate widower has said he is in a race against time to acess his late wife’s wedding photos in time for her funeral
Martyn Hall, 64, does not know the passcode to the phone of his wife Lynn, 70, who died of a tragic brain haemorrhage earlier this month
‘It was either face ID or passcode to open her phone.
‘And obviously I couldn’t do face ID. So it was a question of having a passcode.’
As well as being frustrated in his ability to obtain the photos, many of Martyn’s personal touches are also entombed in the phone.
He continued: ‘Lynn was a devout Christian and she also loved music,” he said.
‘Obviously I’ve got an idea of one or two, but particularly with the hymns and the Christian songs, I’d love to be able to get into those, to be able to use some of those at her funeral.
‘These big parts of her personality, and life, I can’t get access to – and that really upsets me.
‘I’m feeling at the moment I’ve got a big hole that I can’t fill with everything that’s stored on that phone.’
A statement on the companies website reads: ‘We consider privacy to be a fundamental human right, and our users expect us to help keep their information private and secure at all times.
‘In the unfortunate event of a customer’s death, Apple provides options for their loved ones to request access to or delete their Apple ID and the data stored with it.’
MailOnline has contacted Apple for further comment.
