Barclays customers are continuing to face major disruption as a technical glitch enters its second day, leaving many unable to access their accounts or view accurate balances.
The IT issues, which began on Friday morning (January 31), have left hundreds of customers struggling to make payments, meet tax deadlines and see their correct account information.
Following a flood of complaints, the bank has acknowledged that some customers may see outdated balances, with payments made or received not showing up in their accounts.
The widespread outage coincided with January payday for many British workers and the Self-Assessment tax return deadline causing additional stress for those affected.
Barclays has issued an apology to customers and promised that “no customer is left out of pocket” due to the technical problems. Customers can still use their cards and withdraw cash while the bank works to resolve the remaining issues.
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The bank’s customers are still experiencing issues accessing app services
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Frustrated customers have taken to social media to share their experiences of the banking disruption. One parent wrote on X that they were “left without money” and unable to receive their food delivery, leaving their “four kids with no food”.
A distressed mother reported her “four-month-old is out of milk powder and screaming for a feed”, adding she had “been in tears for hours” due to the bank app outage.
Other customers described embarrassing situations in shops, with one saying: “I’ve just had to put all my shopping back in Tesco never been so embarrassed in my life.. as can’t access my own money.”
“How can I eat and keep warm if I cant get to my funds?” another customer posted. The outage has particularly impacted families trying to purchase essential items and groceries over the weekend.
Customers are voicing their concern about
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The bank has issued multiple apologies across social media platforms as customers continue to report problems.
Responding to one customer on X, the bank acknowledged: “We’re having some problems with our systems today and you may have trouble using some features in our app, online banking as well as payments in and out of your accounts.”
On Saturday morning, the bank’s customer support account posted: “I can only apologise for the ongoing issue that you are facing. I can assure you that we’re working on getting this fixed just as soon as we can.”
A Barclays spokesman said: “We’re incredibly sorry for the ongoing technical issues that are impacting our customers accounts.”
The bank has advised customers not to attempt making payments again while they work to resolve the issues.
According to outage tracking website Down Detector, more than 1,600 reports of service disruption have been logged since Friday.
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“We’re working hard to fix this issue, and customers should not try to make the payment again,” a Barclays spokesman said on Saturday.
The bank confirmed that while the technical issues persist, customers can continue to use their cards and withdraw cash.
“Some may see an outdated balance, and payments made or received may not show,” the spokesman added.
Barclays has promised to notify customers as soon as the remaining issues are resolved and reiterated their commitment that “no impacted customer is left out of pocket.”
