Nationwide Building Society and Virgin Money are among the high street financial institutions experience issues with online and mobile banking which have led customers unable to “receive their salary or pension” on pay day.
This comes shortly after reports of similar banking app issues at HSBC with customers finding themselves locked out of their savings and current accounts.
In a statement, Nationwide confirmed the financial institution was “aware there is a delay with some customers receiving their salary or pension payments today”.
The country’s biggest building society added: “These payments are being processed, and will be paid into your account today. Sorry for any inconvenience this is causing.”
On its own banking app outage, Virgin Money told social media users it was also “aware of intermittent issues with accessing online banking and our app, which we’re working to resolve as quickly as possible”.
Virgin Money stated: “Thanks for your patience while we restore the service.”
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Customers of HSBC have also been affected by similar banking app issues
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This follows an earlier post on X informing the bank’s customers of “delays to payments both in and out of their Virgin Money account”.
In response, it told those affected not to make another attempt at a payment if they have received an error message.
Last May, customers of NatWest were affected by a nearly four-hour online and mobile banking app outage.
Earlier this morning, upset Nationwide and Virgin Money customers took to social media to share their complains about being unable to access their banks accounts online.
Many consumers cited that it was their pay day, being the last working day of the month, and they desperately needed access to their accounts in order to pay bills.
Over 7,000 issues with online or mobile banking access were reported at 8:45am, based on data from Downdetector.
Notably, the website reported a surge in outage reports for Virgin Money and Nationwide this morning.
One customer messaged the building society on X to share how they had been unable to get paid as a result of the error.
The Nationwide customer shared: “You need to sort your issues out today and communication out to clients. My wages aren’t showing in my account and it’s a fault your end.”
In response, the building society said: “We are aware there is an issue meaning some customers’ salary or pension payments have been delayed today. These payments are being processed, and we expect them to be paid into your account today.”
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A Virgin Money customer messaged their banks: “Our app has been absolutely appalling recently and constantly crashing or down.
“Think you need to sort your systems out – this is not an isolated incident. Your IT systems are shocking.”
Virgin Money responded: “We appreciate your feedback and we’ll be sure to pass it over to our team.
“We’re sorry for any inconvenience caused.”
