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HSBC’s mobile banking app has gone down leaving thousands of customers unable to access their accounts.
Customers have taken to social media to express their anger after the app went down this morning.
Over 2,800 users have reported issues with the app, according to DownDetector.
Taking to X/Twitter, one user said: ‘HSBC are you aware that your online banking is not working this morning?’
Another said: ‘What’s happening with online services, cannot authorise a payment, cannot access, website, app or online systems?’
HSBC’s mobile banking app went down on Saturday morning leaving customers furious
HSBC issued an update shortly after 10am on Saturday
Explaining the error they had been receiving, one customer said: ‘Cannot log on the app, and on the computer I get this message: 503 ERROR The request could not be satisfied.
‘The Lambda function associated with the CloudFront distribution was throttled. We can’t connect to the server for this app or website at this time.’
HSBC said on X/Twitter: ‘Some customers are having issues accessing online and mobile banking as usual right now.
‘We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible.’
So far, more than 2,800 issues have been logged on Down Detector
HSBC said they were investigating the issue as a ‘matter of urgency’