Bank of America is experiencing a nationwide outage that is impacting tens of thousands users.
Downdetector, a site that monitors online issues, shows problems struck around 1pm ET, as users reported online and mobile banking and ATM services are down.
Some Bank of American customers have also reported their accounts are showing an empty balance.
As of 1:20pm ET, roughly 20,000 Bank of America had reported outages to Downdetector.
Nearly 20,000 users have reported Bank of America outages Tuesday, affecting online and mobile banking and ATM services
‘There’s some kind of glitch on the Bank of America website that shows $0 in all accounts and honestly I think they owe everybody some cash for pain and suffering because that was extremely stressful for a second there,’ one user posted on X, formerly Twitter.
According to Downdetector, the outage is widespread across the US, affecting the following major cities: New York, Chicago, Houston, Dallas, Phoenix, Los Angeles, San Francisco and Seattle.
Approximately 50 percent of issue reports cited problems with online banking, 41 percent cited mobile banking and just one percent of users reported issues with ATMs.
‘Five accounts show zero balance, over 20K,’ a Bank of America customer shared on Downdetector.
Bank of America has not yet stated what caused the outage, when services will be restored or whether this incident put users’ money at risk.
The silence has sparked fury among its customers, with one woman sharing on X: ‘Could your people release a statement asap about what is wrong with the mobile app.? Showing all my accounts with – – – balance, yet my credit card on the mobile app. has the correct balance!!!’
