Nationwide Building Society is the latest high street financial institution to be hit by a banking app outage with customers unable to access payments.
On its website, the building society gave an update to its service status, and warned members that incoming and outgoing payments could be delayed.
“Sorry for any problems this may cause. We’re working to get things back to normal as quickly as we can,” Nationwide stated.
“Here’s what you might need to know: Some payments to and from your account are delayed at the moment.
“If you’ve sent money already or are waiting for money to arrive you don’t need to do anything, it’s in a queue and will arrive ASAP. You can still send money, but this won’t go through straight away Direct Debits and standing orders are working normally.”
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Nationwide Building Society’s app is experiencing technical issues this morning
NATIONWIDE BUILDING SOCIETY | GETTY
However, Nationwide Building Society highlighted what customers can do if they have been impacted by this latest error.
The lender noted that members can continue to move cash between accounts, use cards online and in shops, log-in to our Internet Bank and Banking app and withdraw money at cash machines.
Taking to social media, customers shared their frustration over being unable to access payments due to the app outage.
One member asked the building society: “App down? Transferred money from my Nationwide account to another, still hasn’t arrived.
Barclays came under fire after it suggested customers use food banks prior to an IT outage being “resolved”
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“Tried to make a payment four times but never went through but four transactions pending and now I’m down £433. Sort. It. Out.”
Another shared: “Account balances aren’t updating. I’ve just transferred my bills money from NatWest to Nationwide and it’s not updated. I’ve checked app and via online banking on a browser.”
In response to this query, the building society stated: “We’re sorry, some incoming and outgoing payments are delayed at the moment.
“They are in a queue and will arrive as soon as possible. Everything else is working normally.”
Barclays, Lloyds Bank and Halifax are among the banks that have also experienced similar IT outages.
At the time, Jenny Ross, Editor of Which? Money, said: “Technical issues like these could be devastating for people who could miss important bill payments, find themselves unable to pay for essential services or risk going overdrawn – issues which could come with knock-on effects like late payment or overdraft penalties, or affect their ability to get credit or borrow money.
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Nationwide customers are furious over the IT error
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In recent years, high street banks have came under fire for withdrawing access to cash services which campaigners believe results in customers being exposed to IT issues.
Martin Quinn, the director of Campaign for Cash, stated: “Another week and another banking outage, we are over reliant on technology.
“But this proves that now more than ever a strong bank branch network, as when outages happen, we need face to face banking.”
